Certified Tour Manager (CTM) training

“Excellent refresher course. Handling your communication is very important. The practical exercises are a good learning experience”

Even as an experienced tour manager, there might be times when you make the wrong decision, are tempted (again) to use a defensive posture, become annoyed with one of your guests, could have applied a different leadership style or could have improved on leading the group process.
Recognizable? Then this two-day IVOR training is suited for you!

 Aims of this CTM training:
– Help you gain an understanding of group processes;
– Make you aware of your professional role as a tour manager;
– Enable you to use your communications skills to guide your group as efficiently as possible;
– Enable you to use your communicative skills in a targeted manner to prevent or resolve conflicts;
– Equip you to give and receive feedback

Topics discussed include the following:
– Gaining insight into the way you communicate
– Skills for tour managers
– Behaviour and expectations
– Feedback
– Dealing with conversations involving resistance or bad news
– Problem-solving conversation
– Styles of management
– Group processes

The training will not cover professional knowledge and procedures. We assume that your tour manager experience is both recent and at the desired level. Your last trip should not have been longer than a year ago, and you should have at least two years of experience. The theory is based on practical situations and role plays.
After this two-day IVOR training, you will be registered in the ANVR Tour Managers Register and receive the ANVR Tourmanager ID Card

Cost: The investment for this two-day training is € 345. Please make sure to pay this amount in full, three weeks before the first training day at the latest.
– IVOR is exempt from VAT
– ANVR certification included
– Coffee/tea is included. Lunch is at your own account
– Maximum group size: 12 participants (a minimum of eight participants is required)

Location: UTRECHT
Training dates: MARCH: Friday 13th and Saturday 14th
Language: English
If you live outside The Netherlands, you are also more than welcome to attend.

Registration: Email your updated CV and a recent photo of yourself to You will receive an invoice and general payment conditions. A final invitation will follow after full payment of the invoice.

It is also possible to offer this training within your company. Request a quote from Ingrid: +31 (0)13 5801 312 or

“Thank you for the wonderful and informative training. I personally enjoyed and learned a lot from the training and I will apply these new techniques of communication, leadership and strategies to my new coming clients/group.
I had a nice time with the international group and sharing our experiences is helpful to get some awareness, projection and reflection.
I would like to thank you to our dear Teacher for her time, knowledge, professionalism, excellent communication and she is a great facilitator too”

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